Official Policy

Privacy Policy mancity88 — Your Data, Our Responsibility

Your privacy is our top priority. This document clearly explains how mancity88 collects, uses, stores, and protects the personal information of every member on our platform.

Updated: 1 January 2026
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Commitment Privacy mancity88

Six core principles that form the foundation of how we handle your personal data every day.

256-bit SSL Encryption

All data transmitted between your device and mancity88 servers is protected with industry-standard 256-bit SSL encryption. Your account information, payment details, and transaction history are always secure.

Full Data Control

You have the right to access, update, or request deletion of your personal data at any time through your account settings. mancity88 respects your rights as the data owner.

No Data Sales

Mancity88 will not sell, rent, or disclose your personal information to any third party for marketing purposes without your explicit consent. Your data remains yours.

Two-Factor Authentication

An extra layer of security is available through two-factor authentication (2FA), protecting your account from unauthorised access even if your password is compromised.

Secure Data Storage

Member personal data is stored on servers protected by multi-layered firewalls, 24/7 monitoring, and strict access controls. Only authorised personnel are granted limited access to relevant data.

PDPA Compliance

Mancity88 operates in compliance with the principles of Malaysia's Personal Data Protection Act (PDPA). All data processing is carried out lawfully, fairly, and transparently in the best interests of our members.

1. Introduction & Purpose of This Policy

Welcome to the mancity88 Privacy Policy page. This document is provided to clearly and transparently explain how we handle the personal information you provide to us when registering, using the platform, or interacting with any mancity88 service.

Mancity88 is fully committed to protecting the privacy of every member. We understand that your trust is our most valuable asset, and we do not take this responsibility lightly. All information you share with us is used solely for the purposes stated in this policy and will not be shared with third parties without your consent, except as required by law.

Important Note
This Privacy Policy applies to all users of the mancity88 platform — including the website, Android and iOS mobile apps, and any of our official communication channels. By using any of our services, you agree to the terms of this policy.

2. Information We Collect

To provide a smooth and secure service, mancity88 collects several categories of personal information. We only collect information that is strictly necessary for legitimate purposes.

2.1 Account Registration Information

When you register a new account at mancity88, we collect:

  • Full name as shown on your official identification document
  • Active email address used for account communications
  • Mobile number registered in Malaysia
  • Date of birth for minimum age verification (18+)
  • Username and password chosen by you

2.2 Identity Verification (KYC) Information

To meet compliance requirements and ensure transaction security, we may request:

  • Copy of National ID (MyKad) — front and back
  • Recent bank statement (not older than 3 months) for payment account verification
  • Selfie with ID for special verification cases
  • Additional supporting documents if required by our compliance team

2.3 Financial Transaction Information

Every deposit, withdrawal, and betting activity is automatically recorded in our system for security, reporting, and dispute resolution purposes. This includes transaction amounts, payment methods used, bank account numbers (stored in encrypted form), and the timestamp of each transaction.

2.4 Technical & Usage Information

Our system automatically records technical information such as IP address, device type and operating system, browser version, pages visited on the platform, and session duration. This data is used solely for security purposes, fraud detection, and improving user experience.

Data Category Purpose of Collection Retention Period
Registration Information Account management & communications Throughout the active account period
KYC Documents Identity verification & compliance 5 years after account closure
Transaction History Security & dispute resolution 7 years (legal requirement)
Technical Data System security & improvements 90 rolling days
Cookies & Sessions User experience & analytics 30 days or until deleted

3. How We Use Your Information

Mancity88 uses the information collected for legitimate and specific purposes only. We do not process your data for any other purpose without informing you in advance.

  • Account management — create, maintain, and secure your account
  • Transaction processing — verify and process deposits and withdrawals securely
  • Identity verification — ensuring every member is a verified individual aged 18 and above
  • Fraud prevention — detect and block suspicious activity to protect all members
  • Service communications — send account notifications, security updates, and relevant promotional information
  • Customer Support — provide accurate and effective assistance when you contact our team
  • Platform improvements — analyse usage patterns to improve platform quality and usability
  • Legal compliance — fulfil applicable reporting obligations and regulatory requirements
Marketing Communications
If you wish to receive promotional information, special offers, and platform updates via email or SMS, you may opt in during registration or through the notification settings in your account. You may withdraw this consent at any time without penalty.

4. Sharing Information With Third Parties

Mancity88 does not sell or rent your personal information to any third party for marketing or commercial purposes. However, in certain limited situations, we may need to share some of your information with the following parties:

PAYMENT PROCESSORS
Transaction information that must be shared with payment service providers such as FPX, Touch 'n Go, GrabPay, and the banks involved in processing your deposits and withdrawals. All payment processors are bound by strict data confidentiality agreements.
LEGAL AUTHORITIES
In cases where we receive a valid court order, official investigation request, or are required under Malaysian law to disclose certain information to law enforcement agencies.
TECHNICAL SERVICE PROVIDERS
Technical infrastructure, hosting, and security service providers that help operate the mancity88 platform are bound by comprehensive data protection agreements and may only access data necessary for their specific tasks.
GAME SOFTWARE PROVIDERS
Gaming companies that provide slot content, table games, and sports content within the mancity88 platform may receive game session data required for technical integration and fair play verification purposes.

5. Cookies & Tracking Technologies

Mancity88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

5.1 Types of Cookies Used

  • Essential Cookies — required for core platform functions such as login, game sessions, and security. Cannot be disabled.
  • Performance Cookies — collect data on how you use the platform to help us improve our services.
  • Functional Cookies — save your preferences such as language, region, and display settings to deliver a more personalised experience.
  • Analytics Cookies — helps us understand traffic patterns and platform usage in aggregated, anonymised form.

5.2 Cookie Controls

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect platform functionality and your login experience.

Third-Party Cookies
mancity88 uses trusted third-party analytics services to understand overall platform usage patterns. Data collected by these tools is aggregated and anonymised — no personally identifiable information is shared through these channels.

6. Your Rights as a Data Subject

As a mancity88 member and data subject under data protection principles, you have the following rights regarding your personal information. We respect and facilitate the exercise of these rights:

Right to Access

You have the right to request a copy of all personal information we hold about you at any time.

Right to Rectification

You can update or correct inaccurate personal information through your account settings.

Right to Erasure

You may request deletion of your account and personal data, subject to legal retention obligations.

Right to Object

You may object to the processing of your data for specific purposes such as direct marketing at any time.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another platform.

Right to Restriction of Processing

You may request a temporary restriction on the processing of your data while any dispute is being resolved.

How to Submit a Data Rights Request
To exercise any of the above rights, contact our data protection team via Live Chat on the platform or email [email protected]. We will process your request within 14 business days. For complex cases, this period may be extended up to 30 days with prior notification to you.

7. Data Security & Protection Measures

Mancity88 invests seriously in cybersecurity infrastructure to ensure your personal data is always protected. The technical and organisational measures we implement encompass multiple layers of protection:

  • 256-bit SSL/TLS Encryption for all communications between users and servers
  • Data-at-rest encryption (data at rest encryption) for all databases containing sensitive information
  • Multi-layered firewall and intrusion detection systems (IDS/IPS) that monitor traffic 24/7
  • Two-factor authentication (2FA) available to all member accounts
  • Regular security audits conducted by an independent third party
  • Staff training on data protection and security best practices
  • Role-based access control — only staff who require access to specific data are granted permission
  • Incident Response Procedure to promptly address any data breaches
Data Breach
In the unlikely event of a data breach involving your personal information, mancity88 is committed to notifying you within 72 hours of becoming aware of the incident. Notification will be sent to your registered email address and will describe the nature of the breach, the data potentially affected, and the steps being taken.

8. Cross-Border Data Transfers

In certain operational situations, your personal data may be processed or stored on servers located outside Malaysia. When this occurs, mancity88 ensures that all such data transfers are protected by adequate safeguards, including standard data processing agreements that comply with recognised international data protection principles.

We only work with infrastructure providers that hold recognised security certifications and a proven track record in protecting their customers' data.

9. Children's Privacy

Mancity88 is a platform dedicated to adults aged 18 and above. We do not knowingly collect or process personal information from minors. If you believe that someone under the age of 18 has registered an account on our platform, please contact our support team immediately and we will take prompt action to close the account and delete all associated data.

10. Links to Other Websites

The mancity88 platform may contain links to external websites or services. Please note that this Privacy Policy applies solely to the mancity88 platform. mancity88 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every site you visit.

11. Changes to This Privacy Policy

Mancity88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The latest version of the Privacy Policy will always be displayed on this page along with a clear update date.

For significant amendments affecting how we process your data, we will provide advance notice via your registered email or through a clear notice on the platform at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the amended Privacy Policy.

12. Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

  • Live Chat — available directly within the mancity88 platform, 24 hours a day, 7 days a week
  • Email — [email protected]
  • Telegram — through official mancity88 channels

We are committed to responding to all privacy-related inquiries within 3 working days. For more complex requests relating to data rights, processing may take up to 14 working days. You may also refer to the FAQ us or read our Terms & Conditions for more information on platform usage rules.

Malaysia's Trusted Platform

Join mancity88 — Your Data Is Always Safe

Enjoy the best online betting experience with comprehensive personal data protection guaranteed. Register now and play with peace of mind.

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